When I wrote my thesis many years ago, I was trying to articulate the differences between the way men and women communicate on the job. It was written before the onslaught of personal computers and so the research was done by hand, and consequently the information I found was relative to my geographic space and my energy levels. Shortly after I defended my thesis, a book emerged that was entitled "You Just don't Understand: Conversation between men and women." As I studied this work by Deborah Tannen, I wished that I had written the book, or at least that it could have been available when I was writing my arguments. It seemed to articulate many of the differences between communication styles that I wanted to point out. Knowing something and being able to do it is quite different. There is always a gap between what I know and what I do. It has become my life's quest to shorten that gap. This lesson was one of the most important things I gleaned from my experience at the RUSK institute in New York City. I was able to focus on improving what I do, rather than just adding to what I know.